Terms & Conditions

1. Bookings, Prices and Payment

• Services must be booked through the official Bendy Bodies booking system or arranged directly with Bendy Bodies in writing where the service is not offered through the booking system.
• An enquiry or initial consultation does not itself create a paid booking or commitment.
• Prices, the main features of the service and any known additional costs will be stated or agreed before a booking is confirmed.
• Full payment is normally required to confirm a booking unless alternative payment or invoicing arrangements have been agreed in writing, for example with a school, nursery or organisation.
• Class sizes vary according to the venue, age group and format of the service. Venue or online access details will be provided as appropriate.
• Class passes may be used only for the classes stated as eligible at the time of purchase. Their validity begins as stated at purchase, normally from first use, and unused credits expire at the end of the stated validity period unless Bendy Bodies agrees otherwise.
• Bookings, passes and programme places are for the named participant or participants and are not transferable without prior agreement.

2. Personalised Yoga and Private Sessions

Initial Consultation

Only applicable to the Personalised Yoga 4-week programme.

The initial 20–30 minute conversation offered for the Personalised Yoga programme is provided at no charge. Its purpose is to understand what you are looking for, answer questions and see whether the programme is a suitable fit. There is no obligation to book the programme after this conversation.

Personalised Yoga Programme

• The Personalised Yoga programme includes personalised planning and four 60-minute sessions.
• The four paid sessions are normally arranged weekly and must be completed within six weeks of the first paid session unless Bendy Bodies agrees an extension because of exceptional circumstances or a Bendy Bodies cancellation.
• A 1:1 programme is for one participant. A 2:1 programme is for two participants learning together. Any change of participant in a 2:1 programme requires prior agreement.
• The programme is shaped around the participants' goals and needs. It is not a fixed syllabus and may be adapted as the programme progresses.

In-Person Sessions

For the Personalised Yoga 4-week programme and Private Sessions:

• Travel within 5 miles of Newbury is included where Bendy Bodies travels to you. Any additional travel charge for a location further away will be agreed before booking.
• Sessions may take place in your home or another suitable agreed venue. Where third-party venue hire is required, the venue cost is charged separately at cost and agreed before booking.
• Bendy Bodies can provide yoga mats and standard props for in-person sessions, so participants do not need to own equipment unless otherwise agreed.

3. Cancellations, Transfers and Refunds

All bookings are subject to the Bendy Bodies Cancellation & Refund Policy. The policy forms part of these Terms & Conditions and explains the notice periods, credits, rescheduling arrangements and refund approach for different services.

Nothing in these Terms or the Cancellation & Refund Policy removes any statutory cancellation, refund or other consumer rights that apply to you.

4. Health, Safety and Suitability

• Participation may be subject to completion of relevant booking information and acknowledgement of the Bendy Bodies Client Waiver and Informed Consent.
• Participants, or the responsible adult for a child, must provide accurate information about health conditions, injuries, accessibility needs or other matters that are relevant to safe participation, and must tell Bendy Bodies if that information changes.
• Yoga and mindfulness instruction is not a substitute for medical diagnosis, treatment, physiotherapy or other professional healthcare. Participants should seek appropriate professional advice where they are unsure whether an activity is suitable for them.
• Participants should work within a comfortable range, follow safety guidance and stop an activity if they experience pain, dizziness, unusual shortness of breath or another concerning symptom.
• Bendy Bodies may adapt an activity, recommend rest or decline or stop participation where there is a reasonable safety concern.

5. Online Sessions

• Participants are responsible for having a suitable device, internet connection and enough clear, safe space to take part.
• Participants should position their device so that they can see and hear the instructor and, where appropriate, so the instructor can reasonably see their movement.
• Online instruction has practical limitations because the instructor is not physically present. Participants remain responsible for choosing an appropriate level of effort and for their immediate physical environment.
• Online sessions must not be recorded, copied or distributed by a participant without prior written permission from Bendy Bodies and the consent of any other identifiable participant.

6. Children's Yoga, Family Yoga, Schools and Nurseries

• For private or public children's yoga, a parent or legal guardian must provide any required booking, health and participation consent.
• Bendy Bodies provides yoga instruction and wellbeing activities; it does not provide childcare unless a specific arrangement expressly states otherwise.
• For private children's sessions, any requirement for a parent, guardian or other responsible adult to remain on the premises or be available will be agreed in advance and must be followed.
• In family yoga, the participating parent, guardian or responsible adult remains responsible for the child or children in their care.
• For school or nursery services, the setting is responsible for obtaining any permissions it is required to obtain, providing appropriate staff or supervision, and sharing relevant health, accessibility or safeguarding information lawfully and on a need-to-know basis.
• Bendy Bodies will follow the agreed supervision arrangements and applicable safeguarding procedures for the setting and service.
• Behaviour that creates a material safety or safeguarding concern may result in an activity being changed or stopped.

7. Arrival, Punctuality and Session Time

• For group classes, please arrive around 5 minutes before the advertised start time where the venue permits.
• Late entry to a group class may be refused if allowing entry would be disruptive or unsafe.
• Private and personalised sessions will normally finish at the originally scheduled end time if a participant arrives late, unless Bendy Bodies is able and agrees to extend the session.

8. Equipment, Venues and Personal Belongings

• Participants must use equipment reasonably and follow instructions relating to mats, props and the venue.
• Where a participant provides their own equipment or chooses the space for an at-home or online session, they are responsible for ensuring it is reasonably safe and suitable.
• Bendy Bodies is not responsible for loss of or damage to personal belongings unless that loss or damage results from Bendy Bodies' negligence or another liability that cannot lawfully be excluded.

9. Photography and Media

Photographs or video may be taken only where appropriate consent has been obtained. Promotional photography consent is separate from participation and is not a condition of booking. Consent can be withdrawn for future use at any time, although material already printed, distributed or published may not always be capable of being fully retrieved.

10. Conduct

Participants are expected to behave respectfully towards the instructor, other participants, children, parents or carers, venue staff and the venue. Unsafe, abusive, discriminatory, disruptive or otherwise inappropriate behaviour may result in the participant being asked to stop an activity or leave, and may result in refusal of future bookings. Any refund will be considered in accordance with the circumstances, the Cancellation & Refund Policy and applicable law.

11. Intellectual Property and Course Materials

Bendy Bodies retains the intellectual-property rights in its original class plans, written materials, handouts, programme resources, website content and other materials unless stated otherwise. Materials supplied to a participant are for personal, non-commercial use and must not be copied, published, sold, recorded or distributed without permission.

12. Changes or Cancellations by Bendy Bodies

Bendy Bodies may make reasonable operational changes to a class, session or service where necessary, for example to the time, venue, delivery method or instructor. We will give as much notice as reasonably possible. If Bendy Bodies cancels a service or makes a material change that means you cannot reasonably use the booking, the remedies in the Cancellation & Refund Policy will apply.

13. Liability and Statutory Rights

Bendy Bodies will provide services with reasonable care and skill. Participation in physical activity naturally involves some risk, and participants are expected to follow the safety responsibilities in these terms and the Client Waiver and Informed Consent.

Nothing in these Terms & Conditions or any waiver excludes or limits liability for death or personal injury caused by Bendy Bodies' negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited. Nothing in these terms removes or reduces your statutory consumer rights.

The Client Waiver and Informed Consent is intended to support informed and safe participation. It does not remove legal rights that cannot lawfully be waived.

14. Events Outside Reasonable Control

If Bendy Bodies is prevented from providing a service because of circumstances outside reasonable control, we will take reasonable steps to minimise disruption, communicate with you and, where practicable, reschedule the affected service. Any refund or credit will be handled fairly in accordance with the Cancellation & Refund Policy and applicable law.

15. Consumer Cancellation Rights

Some services related to leisure activities that are booked for a specific date or period of performance may be exempt from the usual statutory 14-day cooling-off right for distance or off-premises contracts. Where a statutory cancellation right does apply to your booking, Bendy Bodies will honour it and it takes precedence over any conflicting term in these documents.

16. Privacy

Personal information is handled in accordance with the Bendy Bodies Privacy Policy. Where a school, nursery, venue or other organisation is also involved, that organisation may have its own data-protection responsibilities and privacy information.

17. Changes to These Terms

Bendy Bodies may update these Terms & Conditions from time to time to reflect changes in services, law, business processes or safety requirements. Updated terms will apply to future bookings from the date they are published or otherwise communicated. A material term of an existing confirmed booking will not be changed retrospectively without agreement unless the change is required by law or necessary for safety.

18. Governing Law and Contact

These Terms & Conditions are governed by the laws of England and Wales. If you are a consumer, you retain any mandatory rights you have under applicable consumer law, including any rights relating to where proceedings may be brought.