Cancellation & Refund Policy

1. Single Group Class Bookings (Drop-In)

• If you cancel 12 hours or more before the class start time, you may choose a full refund or transfer the booking to another available eligible class.
• If you cancel less than 12 hours before the class start time, the booking is normally non-refundable and cannot be transferred.
• If you do not attend and have not cancelled within the required notice period, the booking is treated as a late cancellation.

2. Class Passes

• A class pass is valid for the period stated at purchase, normally beginning from first use unless the offer states otherwise.
• A class booked using a pass is subject to the same 12-hour cancellation rule as a drop-in booking.
• If you cancel 12 hours or more before class, the class credit will be returned to your account.
• If you cancel less than 12 hours before class or do not attend, the class credit is normally forfeited.
• Class passes are generally non-refundable and non-transferable once used, subject to your statutory rights and the exceptional-circumstances section below.
• Unused credits normally expire at the end of the stated validity period. Extensions may be agreed in exceptional circumstances or where a Bendy Bodies cancellation has materially affected your ability to use the pass.

3. Private Yoga, Children's Yoga and Family Yoga Sessions

• If you cancel or ask to rearrange a private session 24 hours or more before the scheduled start time, the session can normally be moved to another mutually suitable time, subject to availability and any applicable validity period.
• If you cancel less than 24 hours before the scheduled start time, or do not attend, the session is normally charged in full or treated as used.
• Where a single private session was paid for separately and is cancelled with at least 24 hours' notice, a refund may be requested instead of rescheduling.
• If a third-party venue has been booked specifically for your session, any non-refundable venue charge that was disclosed to you before booking may still be payable if the venue cannot refund it.

4. Personalised Yoga 4-Week Programme

Initial Consultation

The initial 20–30 minute consultation is provided at no charge and there is no obligation to book the programme afterwards. If you need to cancel or rearrange the consultation, please give as much notice as you reasonably can.

After You Book the Programme

• The programme includes four paid 60-minute sessions and personalised planning.
• All four sessions must normally be completed within six weeks of the first paid session.
• Each programme session is subject to the 24-hour private-session cancellation rule. With at least 24 hours' notice, the session can normally be rearranged within the remaining programme validity period.
• A session cancelled with less than 24 hours' notice, or a missed session, is normally treated as used.
• If Bendy Bodies cancels a programme session, it will be rearranged and the six-week period will be extended reasonably where necessary so that you are not disadvantaged by the cancellation.
• If you need to end the programme after it has started, please contact Bendy Bodies. Any refund or credit for genuinely unused sessions will be considered fairly, taking account of sessions already delivered, personalised planning already provided, the circumstances and your statutory rights. There is no automatic forfeiture of the entire remaining payment.
• For a 2:1 programme, if one participant chooses to attend while the other cannot, the session is treated as delivered to the 2:1 booking and no partial refund is due. If both participants cancel, the normal 24-hour rule applies.

5. School, Nursery and Organisational Bookings

Because school, nursery and organisational bookings may involve reserved dates, larger groups, venue arrangements or tailored preparation, any specific cancellation and payment terms will be agreed in writing when the service is arranged. Those agreed terms will apply to that booking. If no separate cancellation terms are stated, Bendy Bodies will apply a reasonable approach having regard to the preparation, costs already incurred and the notice given.

6. Workshops, Courses, Special Events and Collaborations

Separate cancellation terms may apply to workshops, courses, special events or collaborations. Any different terms will be brought to your attention before booking. If no separate terms are stated, the most relevant terms in this policy will apply.

7. Transfers to Another Person

Bookings, class passes and programme places may not be transferred to another person without prior agreement. This is particularly important where health, safeguarding, age-group, venue-capacity or personalised-planning considerations apply.

8. Late Arrival and No-Shows

• Please arrive around 5 minutes before a group class where the venue permits.
• Late entry to a group class may be refused where entry would disrupt the class or compromise safety. A refund is not normally provided for a late arrival.
• A private or personalised session will normally end at the scheduled finish time if you arrive late. The session will not automatically be extended and no partial refund is due for time lost because of participant lateness.
• A no-show is treated in the same way as a late cancellation for the relevant service.

9. If Bendy Bodies Cancels or Makes a Material Change

• If Bendy Bodies cancels a single class, private session, workshop or event, you will normally be offered a full refund, a transfer or a replacement session as appropriate.
• If a group class booked with a pass is cancelled by Bendy Bodies, the credit will be returned and, where necessary, the pass validity may be extended reasonably.
• If Bendy Bodies cancels a Personalised Yoga programme session, the session will be rearranged and the programme validity will be adjusted reasonably if needed.
• If Bendy Bodies is unable to provide the remaining part of a paid programme or package and a reasonable alternative cannot be agreed, any genuinely unused part will be refunded on a fair pro-rata basis.
• If a material change to time, venue or delivery method means you can no longer reasonably attend, contact Bendy Bodies and we will offer an appropriate transfer, credit or refund depending on the circumstances.

10. Online Session Technical Problems

• If a session cannot reasonably take place because of a technical problem on the Bendy Bodies side, the affected session will be rearranged or credited and will not be treated as used.
• If the problem is with the participant's device, connection or environment, Bendy Bodies will make reasonable efforts to help or continue the session where practical. A refund is not automatic, but where a substantial part of the session is lost we will consider a fair rearrangement or credit on a case-by-case basis.

11. Exceptional Circumstances

If you cannot attend because of sudden illness, bereavement, emergency or another genuinely exceptional circumstance, please contact Bendy Bodies as soon as reasonably possible. Requests for an extension, transfer, credit or other arrangement may be considered on a case-by-case basis. This discretion does not reduce any statutory rights you may have.

12. Gift Vouchers and Promotional Vouchers

• Gift vouchers and promotional vouchers are not exchangeable for cash except where required by law.
• Vouchers must be used within the validity period stated at purchase or issue.
• Unless the offer states otherwise, promotional vouchers may not be combined with another promotion and may not be resold.
• Any statutory rights relating to a paid gift voucher or the underlying service are unaffected.

13. Refunds

Where a refund is due, Bendy Bodies will initiate it promptly using the original payment method where reasonably possible. The time it takes to appear in your account may depend on the bank or payment provider. If a payment was made through a third-party booking or payment platform, the refund may be processed through that platform.

14. Statutory Cancellation and Consumer Rights

Nothing in this policy removes or reduces your statutory rights. Some leisure services that are booked for a specific date or period of performance may be exempt from the usual 14-day cooling-off right that can apply to distance or off-premises contracts. Where a statutory cancellation right does apply to a booking, that right takes precedence over any conflicting term in this policy.

15. Changes to This Policy

Bendy Bodies may update this policy from time to time. Updated terms will apply to future bookings from the date they are published or otherwise communicated. A material cancellation term for an existing confirmed booking will not be changed retrospectively without agreement unless required by law.

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